We accept returns of unopened, unused products that are not designated as “final sale” or “non-returnable.” Items must be returned within 30 days of shipment. To return products, you must obtain a Return Merchandise Authorization (“RMA”) number by sending an email to returns@wavebye.co. We will not accept returns without an RMA number. If you request, we will provide a return shipping label and deduct $18.00 from your refund to cover return shipping costs and restocking fee. If you choose not to use our return shipping label, you are responsible for all shipping and handling charges on returned items, and you bear the risk of loss during shipment. We therefore strongly recommend that you fully insure your return shipment against loss or damage and that you use a carrier that can provide you with proof of delivery for your protection. Refunds are processed within approximately five business days of our receipt of your merchandise (less the original shipping and handling costs). Your refund will be credited back to the same payment method used to make the original purchase.

You receive an emailed receipt immediately after your order has been placed. Once your order has been shipped, you will receive another email with your tracking number. At any point thereafter you can visit the [Track Order] page to view your order status.

If the product is damaged or if the tamper seal has been broken upon arrival, please contact us immediately at hello@wavebye.co with your name and order information. We will work with you to address the issue as quickly as possible.

We do not offer refunds on opened products, but we would like to talk with you about how to better address your period needs. Please contact us at hello@wavebye.co and we will reach out for more information.

You can submit a request through our [Contact Us] form or send us an email at hello@wavebye.co with your contact information and request(s).